Technical solutions
27/11/2006 15:12
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Three councils have joined forces to integrate their standalone CRM systems into one single application in order to meet government targets.
Pendle Borough Council, Melton Borough Council and Scottish Borders Council are each hoping to get different benefits from moving their applications to a unified online environment.
Melton Borough Council hopes to enable the effective integration of a housing project it is currently undertaking, while Scottish Borders Council is to put its environmental health facilities online, so residents can have a fast and effective way to advise the council on environmental and health issues.
Finally, Pendle Borough Council will be integrating back office systems with front offices systems to enable document retrieval for local residents needing to find information on a specific property in the area.
Sharon Perks, head of customer services at Melton Borough Council said the software would enable the council to "upload data into our back office systems without the need for multiple levels of input and decreasing the number of manual checks we carry out, which will save both time and money".
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