FAQ's
| Can I create my own reports? |
| To create your own reports you can link to the data file with any ODBC (Open
Database Connectivity) compliant software, including Microsoft Office. |
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| Can I customise the software? |
| For reasons of software support the software is not available for you to
customize yourself. If you require enhancements or changes to the system then
upon submission of a written specification we make the changes for you after
you have approved our fixed price quotation for the work. You can however
create your own reports and analyze your data ; you can link to the data file
with any ODBC (Open Database Connectivity) compliant software, especially
Microsoft Office applications.
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| Can I get a demonstration ? |
| Yes - If you have not yet done so then register your informatiin with us - then
login to the web site using your verified email address and click Web Demo on
the top right hand side - complete the screen and we will arrange a demo
whenever is convenient. |
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| Do you produce any other software? |
| Mikrofax are able to offer customized product development to any specification
you care to submit. We primarily concentrate on database applications and
Office workflow based system. We have in the past designed system for many
different types of applications – contact us for more details. |
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| Do you provide reference sites? |
| We are happy for you to talk to any of our clients. However, our policy is to
provide references only after the prospective customer has had the opportunity
to evaluate TBA Power II. |
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| Do you provide technical support? |
| Full support for TBA Power II is included in the annual licence fee. This is
available 24hrs a day 7 days a week over the internet through our
support feedback form and via telephone calls during business hours. |
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| What about prices? |
| Our latest price list is available from the Members Area - Please register and
sign-in to review it. |
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| What about training? |
| At Mikrofax, we always design our systems with the user in mind with intuitive
forms and screen prompts and context sensitive help available at all times.
Provided they are conversant with MS Windows, even inexperienced staff members
can use our systems with minimum instruction. However, should you require
formal training then we will be happy to discuss your requirements. |
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| What databases do you support? |
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Currently only MS-SQLServer - we support the two variants (desktop and
enterprise) of this database. |
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| What is the minimum recommended equipment I need? |
| Depending on the operating system you are using a minimum memory of 128Mb with
50Mb of free hard disk space. |
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| What is your upgrade policy? |
| We offer a product policy of continuous development and or upgrade policy
reflects that. During the course of you using the system we may write to you
offering free minor upgrades or major upgrades at a discounted price. Existing
users always get access to the latest developmental features. |
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| What operating system does it use? |
| A PC running Windows NT/2000 or XP are the ideal platforms but later version of
Windows 98 can also work but are not recommended for mission critical work. |
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| Will it link to my accounts package? |
| Yes ! We have the ability to link to almost any accounts package. We normally
do this by linking via a specially written interface using either ODBC or ASCII
batch files - contact our technical support team for more information.
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